Here are some answers to common questions we receive. If you need further assistance, don’t hesitate to reach out!
1. What is Clynova?
Clynova is a fashion boutique located in Tsim Sha Tsui, Hong Kong, offering a carefully curated collection of contemporary clothing and accessories. We strive to provide stylish, high-quality fashion pieces that help you express your personal style.
2. Where is your store located?
Our store is located at:
137 Nathan Road, Tsim Sha Tsui, Hong Kong
3. What are your store hours?
Our regular store hours are:
Monday to Saturday: 10:00 AM – 7:00 PM
Sunday & Public Holidays: Closed
4. Do you offer online shopping?
Currently, we focus on in-store shopping, but we are exploring online options. Please stay tuned for updates on this!
5. Can I return or exchange an item?
Yes, we accept returns and exchanges under certain conditions. Items must be returned within 7 days of purchase, in unused condition with original tags and receipts. Sale items are not eligible for return or exchange.
6. Do you offer international shipping?
At the moment, we only offer local shipping within Hong Kong. However, we’re looking into expanding our shipping options in the future.
7. How can I stay updated on new arrivals or promotions?
You can follow us on our social media accounts or subscribe to our newsletter for the latest updates on new arrivals, exclusive offers, and events.
8. How do I contact customer support?
You can reach us via phone at +852 63362811 or email us at @clynova.com. Our team will be happy to assist you!
If you have any other questions or need assistance, feel free to contact us. We’re here to help!