At Clynova, we strive to provide a smooth and secure shopping experience for all our customers. Please take a moment to review our payment policy:
1. Accepted Payment Methods
We accept the following payment methods for both in-store and online (if applicable) purchases:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
- Alipay
- WeChat Pay
- Cash (In-store only)
2. Payment Security
All transactions are processed securely. We take the protection of your personal and payment information seriously. For online payments, we use encryption and secure payment gateways to ensure the safety of your data.
3. Payment Confirmation
Once your payment has been successfully processed, you will receive an order confirmation via email (for online orders) or a receipt (for in-store purchases).
4. Pre-Orders and Special Orders
For pre-order or special order items, full payment may be required upfront. Please check with our store for specific details regarding pre-order policies.
5. Currency
All prices are listed in Hong Kong Dollars (HKD) unless otherwise stated. For international customers, please be aware that your bank or payment provider may charge additional fees for currency conversion.
6. Refunds and Returns
In the event of a return or exchange, payments will be refunded to the original payment method. Please refer to our return and exchange policy for more details.
If you have any questions or concerns about payments, feel free to contact us at +852 63362811 or via email at @clynova.com.