At Clynova, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, whether in-store, online, or through other channels.
1. Information We Collect
We collect personal information when you make a purchase, subscribe to our newsletter, or contact us for customer service. This may include:
- Personal Identification Information: Name, email address, phone number, shipping/billing address
- Payment Information: Credit card details, billing information
- Transaction Details: Purchase history, order preferences
- Communication Information: Messages and feedback you send to us
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To complete and manage your transactions, including shipping and billing
- Customer Service: To respond to inquiries and resolve issues
- Marketing: To send you promotions, updates, and offers (only if you’ve opted in to receive them)
- Improvement of Services: To improve our product offerings and customer experience based on feedback and usage patterns
- Legal Compliance: To comply with legal requirements and protect our rights.
3. How We Protect Your Information
We take appropriate measures to protect your personal information, including:
- Encryption: Secure encryption methods to protect sensitive payment information
- Access Control: Restricting access to personal information to authorized personnel only
- Secure Payment Gateways: Using trusted third-party services for payment processing
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted partners and service providers who assist us in running our business, such as payment processors, delivery services, and IT support. These third parties are required to keep your information confidential and use it only for the purposes for which we engage them.
5. Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to enhance your shopping experience, improve website functionality, and gather analytics. Cookies are small text files that are stored on your device when you visit our site. You can choose to disable cookies through your browser settings, though this may affect your experience on our site.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Update or correct any incorrect or incomplete information
- Delete: Request the deletion of your personal data, subject to legal requirements
- Opt-out: Choose not to receive marketing emails or promotional communications from us
If you wish to exercise any of these rights, please contact us at @clynova.com or +852 63362811.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: @clynova.com
Phone: +852 63362811
Store Address: 137 Nathan Road, Tsim Sha Tsui, Hong Kong
Your privacy is important to us, and we are dedicated to protecting the information you entrust to us.