At Clynova, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy to ensure a hassle-free experience.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Return Period: Items must be returned within 7 days of purchase (in-store or online).
- Condition: Items must be in new, unworn, and unused condition with all original tags and packaging intact.
- Receipt: A valid receipt or proof of purchase is required to process returns or exchanges.
2. Non-Returnable Items
The following items are non-returnable:
- Sale or discounted items (unless defective)
- Underwear, swimwear, and other intimate items for hygiene reasons
- Gift cards and vouchers
3. How to Return or Exchange an Item
To return or exchange an item, please follow these steps:
- In-Store Returns: Visit us at our store located at 137 Nathan Road, Tsim Sha Tsui, Hong Kong, and bring the item, along with your proof of purchase.
- Online Returns: If you purchased online, please contact us via email at @clynova.com or phone at +852 63362811 for instructions on how to return the item.
4. Refunds
Once we receive your returned item, we will process the refund to the original method of payment. Refunds may take 5-7 business days to appear, depending on your bank or payment provider.
- Full Refund: If the item is returned in its original, unused condition, you will receive a full refund.
- Partial Refund: If the item shows signs of damage, wear, or missing tags, we may offer a partial refund or store credit instead.
5. Shipping Costs
- In-Store Purchases: If you are returning an item purchased in-store, there are no additional shipping fees.
- Online Purchases: Customers are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a tracked service for returns to avoid any issues.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at @clynova.com or +852 63362811. We will arrange for a replacement or refund as appropriate.
7. Exchanges
If you would like to exchange an item for a different size or color, please contact us as soon as possible. Exchanges are subject to product availability. If the item is no longer available, we will offer you a refund or store credit.
8. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:
- Email: @clynova.com
- Phone: +852 63362811
- Store Address: 137 Nathan Road, Tsim Sha Tsui, Hong Kong
We are here to help and ensure your shopping experience with us is seamless and enjoyable.