At Clynova, we aim to deliver your purchases as quickly and safely as possible. Please review our shipping and delivery policy for more details.
1. Shipping Areas
Currently, we offer local shipping within Hong Kong. We do not yet provide international shipping, but we are working to expand our options in the future.
2. Processing Time
- In-Store Purchases: If you make a purchase in-store, your order is processed immediately, and you can take it home the same day.
- Online Orders: Orders placed online are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Costs
- Standard Shipping: We offer standard delivery within Hong Kong, which typically takes 3-5 business days.
- Express Shipping: For faster delivery, we offer an express shipping option that usually arrives in 1-2 business days.
- Shipping fees will be calculated at checkout based on your location and chosen shipping method.
4. Delivery Tracking
Once your order is shipped, you will receive a tracking number via email, so you can monitor the status of your delivery.
5. Delivery Issues
If there are any issues with your delivery, such as delays, missing packages, or damaged items, please contact us immediately at @clynova.com or +852 63362811. We’ll do our best to resolve the situation promptly.
6. Shipping Restrictions
Please ensure that your shipping address is correct. We are not responsible for delays or undelivered packages caused by incorrect or incomplete address details.
7. Signature Requirement
For added security, some shipments may require a signature upon delivery. This ensures that your order reaches you safely.
8. Contact Us
If you have any questions regarding shipping or need assistance with your order, feel free to reach out to us:
- Email: @clynova.com
- Phone: +852 63362811
- Store Address: 137 Nathan Road, Tsim Sha Tsui, Hong Kong
We are committed to providing you with a seamless shopping experience and ensuring your items arrive in a timely manner.